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Operational Capabilities
Building solid relationships with top healthcare providers is a crucial focus for Careington to raise brand awareness to consumers, and has attributed to much of the success of Careington. Continuously striving to build on the provider networks, Careington realizes the importance of being selective to offer a variety of top quality products and services to customers and also places a strong emphasis on the negotiation aspect during contracting to ensure discounts that provide the best costs to providers and consumers. The Provider Network Development Department has played a major role in the management of a mutually valuable network by ensuring the recruitment of provider membership that derives from client and individual suggestions, be the liaison between groups and the network by providing efficient communication, and resolving grievances and concerns in a timely manner.
Customer Capabilities
Careington currently has a strong presence in the B2B market which includes but not limited to: Health Plan providers, Insurance Carriers, Labor Groups, Employers, State Agencies, among others. Because Careington serves more than eight million individual members that are affiliated with consumers, it is essential to have a quality performing department to service the needs of clients.
The member services department is comprised of dedicated representatives that are available to assist as well as inform and educate members with questions regarding dental care benefits. There is ongoing training and sessions for the representatives to stay current on new products or services, discuss new and existing clients, and provide an opportunity to exchange ideas and information on growing trends and concerns affecting the call center that need addressing. This informative department serves as a great resource as well as a rare capability to providers as well as consumers and is in line with management’s objective of educating customers on specifics of…