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Management Science 407 – Quiz 4

27-August-2011

A. True / False ( 4 points total: 1 point per question )

1. One of the characteristics of computer based simulation is the use of random number generators to imitate probabilistic system behavior.

a. True b. False

2. Average utilization of a service facility is not a valid measure of the performance of the system.

a. True b. False

3. Unless service rate is less than the arrival rate an explosive queue will form.

a. True b. False

4. PERT/CPM analysis mathematically determines the optimal allocation of resources to activities.

a. True b. False

Management Science 407 – Quiz 4

27-August-2011

B. Choose one response per question ( 4 points total: 1 point per question )

1. As the system utilization increases, the average number in queue:

a. Increases proportionately.
b. Increases at an increasing rate.
c. Increases at a decreasing rate.
d. Decreases proportionately.
e. Is unaffected.

2. Which of the following is NOT a characteristic of the population (customers) requiring service and its behavior?

a. The average arrival rate.
b. Finite versus infinite size of the population.
c. The average service rate.
d. Random arrivals.
e. None of the above.

3. Which of the following management science techniques would be most useful for analyzing the interrelationship of service capacity and demand rate to discover potential delays?

a. Inventory models.
b. Linear programming.
c. PERT/CPM.
d. Queuing theory.
e. Markov chains.

4. A simulation:

a. Only represents reality.
b. Provides a strict optimal solution.
c. Is a normative tool.
d. Imitates reality.
e. All of the above.

Management Science 407 – Quiz 4

27-August-2011

C. ( 4 points total )

First Bailout Savings and Loan has one window open for payments of mortgages. The window opens at 9:00 a.m. and closes at 2:00 p.m. (a customer…