Managing for Quality and Performance Excellence

From the Text Book: Managing for Quality and Performance Excellence.. 9th Edition By: James Evans / William Lindsay

Provides a high-level summary statement of what you hope to learn as a result of reading the text.
Identifies and discusses at least one idea or concept from the course content (you should look ahead in the assignments)that appears to have potential value to your current situation or supports/challenges your beliefs or principles relative to successful quality management. Think critically about the subject; consider what the textbook teaches and viewpoints from your work situation and/or outside resources.

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