HOSP 585 Hotel and Restaurant Management Week 1 Homework

HOSP 585 Hotel and Restaurant Management Week 1 Homework

CH 21. What is the difference between work teams and quality
circles?2. Compare centralization and decentralization.3. Which span of control results in a tall organization? A flat
organization?4. Should a first-line manager delegate more or less
responsibility than a top manager? Explain your answer.5. List the principal functions of each major department of a
full- service hotel.6. A customer notifies the front desk that a table in her room
has a broken leg and that when she set her room service tray on it,
it tipped over and scattered the food on the floor. List the
depart- ments to which this information must be conveyed and the
actions they must take. CH 9 1. Describe the short-term, intermediate-term, and long-term
demands on a general manager’s time.2. If you were directed to prepare a briefing for your hotel’s
general manager about TQM, what wouldyou say?3. You have been assigned the task of training hotel managers in
communication strategies; prepare anoutline of your course.4. What is peak performance? How does it relate to discretionary
effort?

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