What factors influence an employee’s organizational loyalty?

What factors influence an employee’s organizational loyalty?

1. “Happy employees create happy customers.” Explain why this statement might be true, and identify conditions in which it might not be true.

2. What factors influence an employee’s organizational loyalty?

3. This chapter argues that psychological contracts vary across cultures and generations. Identify some of the psychological contract expectations around which younger and older employees differ in the country where you live.

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