Exam404

Exam404

1. Employee involvement is increased when managers make clear, forceful decisions for subordinates.
   1. True
   2. False

 

1. Recent corporate scandals have created a lack of trust for management.
   1. True
   2. False

 

1. Elizabeth is the training manager of a Chicago-based company. She is working on a training program for a subsidiary in Venezuela. The training program focuses on work-related cultural differences in Venezuela and the United States. It is very important for Elizabeth to emphasize:
   1. that both Venezuela and the United States are individualistic countries.
   2. that both Venezuela and the United States are collectivist countries.
   3. that Venezuela is a collectivist society whereas the United States is an individualistic society.
   4. that Spanish is the official language in Venezuela whereas English is the official language in the United States.
   5. that future orientation is highly valued and rewarded both in Venezuela and the United States.

 

1. How has technology changed HRM practices?
   1. The HR function is simpler.
   2. Recruiting using the web generates smaller, more focused applicant pools.
   3. Employee training is often delivered on demand rather than through scheduled courses.
   4. Electronic resumes take more time to evaluate than paper resumes.
   5. Nearly 20% of HR managers are involved in surveillance of their employees.

 

5. Why are so many organizations exhibiting a trend toward downsizing?
   1. Work is redesigned to increase efficiency.
   2. Greater control reduces flexibility.
   3. Quality programs create steeper hierarchies with fewer workers at the lower levels.
   4. Organizations are no longer global.
   5. Big business is vanishing.

 

1. Ethics refers to:
   1. a set of rules or principles that defines what is legal and what is illegal.
   2. a set of rules or principles that defines right and wrong conduct.
   3. a situation in which decisions are made based on religious rules or principles
   4. a situation in which individuals make decisions based primarily on their best interest.
   5. a situation in which individuals act make decisions based primarily on the best interest of the most economically disadvantaged individuals
2. Good HRM must primarily represent and advocate for the company’s employees.
   1. True
   2. False

 

1. The goal of recruiting is to give enough information about the job to attract a large number of qualified applicants and simultaneously discourage unqualified candidates from applying.
   1. True
   2. False

 

9. The primary functions of management are

1. planning, organizing, adapting, and measuring
2. planning, organizing, leading, and adapting
3. planning, organizing, leading, and controlling
4. planning, leading, controlling, and adapting
5. planning, leading, adapting, and improvising

 

1. Which of the following is not true regarding changes the U.S. workplace over the last 35 years?
   1. There has been a reduction in the number of federal and state laws regarding hiring and employment practices.
   2. Jobs have become more technical and require employees with more knowledge and skills
   3. Teamwork has become more prevalent.
   4. The number of employees working from home has increased.
   5. Job boundaries are becoming more blurred.

 

11. To assist the organization in its strategic direction, which of the following HRM must not do?

1. Attract and retain the most qualified employees
2. Be forward thinking
3. Take the lead regarding the “people” dimension of the organization
4. Support the business strategy
5. Only react to the decisions made by top managers

 

12. Why would workers in a modern organization unionize?
    1. To get more retirement benefits.
    2. To limit the grievance procedure process.
    3. To decide new plant locations.
    4. To increase executive compensation packages.
    5. To encourage unilateral decision making.

 

13. Which of these activities ends the staffing function?
    4. Qualifications defined.
    5. Career development.

 

1. Employee motivation can be increased by all of the following except

1. maintaining a level of respect between employees and management.
2. involving employees in decisions which affect them.
3. listening to employees.
4. implementing employee suggestions where appropriate.
5. improving the lounge and cafeteria areas.

 

1. How has Sarbanes-Oxley affected HRM?
   1. HRM now monitors financial reporting to shareholders.

1. HRM must coordinate visas, work visas and travel arrangements.
2. HRM now supervises executive loans.
3. HRM must certify financial reports.

1. HRM must create the environment where whistleblowers can come forward without fear of reprisal.

 

16. The beginning of equal employment opportunity is usually attributed to the passage of the 1964 Civil Rights Act.

1. True
2. False

 

1. Which of the following is not true regarding Title VII of the Civil Rights Act of 1964?
   1. It prohibits discrimination in hiring, compensation, terms, conditions, and privileges of employment based on race, religion, color, sex, or national origin.
   2. It protects employees 40-65 years of age from discrimination.
   3. It prohibits retaliation against an individual who files a charge of discrimination.

1. It prohibits retaliation against an individual who opposes any unlawful practice.

1. It specifies compliance based on the number of employees in the organization.

 

1. Which of the following is the arm of the federal government empowered to handle discrimination in employment cases?

1. Fair Employment Commission
2. Fair Labor Standards Commission
3. Equal Employment Opportunity Act
4. Equal Employment Opportunity Commission
5. Affirmative Action Commission

 

1. The Americans with Disabilities Act of 1990 included all of the following provisions except:

1. All job actions must be based on job requirements.
2. Reasonable accommodations must be made for qualified workers.
3. Employment protection is extended to most forms of disability status.
4. Pre-job offer medical examinations are eliminated unless the examinations are job related.
5. Organizations must re-engineer working areas to accommodate all special needs.

 

1. Which of the following is not true regarding sexual harassment?

1. More than 13,000 complaints are filed with the EEOC each year.
2. Sexual harassment can be regarded as any unwanted activity of a sexual nature that affects an individual’s employment.
3. Sexual harassment can only occur between members of the opposite sex.
4. Sexual harassment can occur between members of the opposite sex or of the same sex.
5. Sexual harassment creates an unpleasant work environment for organization members.

 

1. Employment-at-will is the basis for most wrongful discharge suits filed against employers.
   1. True
   2. False

 

1. Employee handbooks are reference guides for employees.
   1. True
   2. False

 

1. Which of the following is not a law affecting employee rights?

1. The Privacy Act
2. The Drug-Free Workplace Act
3. The Fair Credit Reporting Act
4. The Fairness in Employment Act
5. The Employee Polygraph Protection Act.

 

1. Job analysis involves the identification and analysis of the qualifications of the firm’s new employees.
   1. True
   2. False

 

1. A job description is a statement indicating what a job entails.
   1. True
   2. False

 

1. During a job analysis, which of these tasks are performed?

1. Promotion patterns and succession plans are identified.
2. An estimation of the labor supply is verified.
3. Skills, knowledge and abilities necessary to perform a job are determined.
4. Duties and responsibilities of a job are matched with pay grades.
5. EEO compliance is assessed.

 

1. Which of the following is not true with respect to job specifications?
   1. Specify the relative value of each job in the company.
   2. State the minimum acceptable qualifications that the incumbent must have to perform the job successfully.
   3. Identify the knowledge, skills, and abilities required to perform the job successfully.
   4. Represent one of the tangible outcomes of the job analysis process.
   5. Help determine whether job applicants are essentially qualified to perform the firm’s jobs.

 

1. Successful recruiting efforts are indicated by all of these outcomes except:

1. turnover increases.
2. training costs go down.
3. more job seekers know about available jobs.
4. the applicant pool is increasingly diverse.
5. more job offers are accepted when they are offered to applicants.

 

1. Which of the following is accurate regarding the work preferences of Generation Xers?

1. They look for the history of the company and the opportunity to work part-time.
2. They are interested in the market leadership of the company and the “image” it has.
3. They respond better to flexible work policies and programs designed to permit work/life balances.
4. They look for organizations that are technologically advanced; and companies that are good stewards of the environment.
5. None of the above.

 

30. Which of the following is not an external recruiting source?
    1. Advertisements
    2. Employment agencies
    3. Schools and colleges
    4. Employee referrals
    5. Unsolicited applicants

 

31. The selection process may include all of the following steps except
    1. background investigation.
    2. screening interview.
    3. application form.
    4. employment tests.
    5. medical history evaluation.

 

32. Who should make the actual hiring decision?
    1. The HR manager
    2. The general manager
    3. The recruiter
    4. The manager in the department where the vacancy exists.
    5. The compensation and benefits manager

 

33. Job rotation moves employees horizontally or vertically to expand their skills, knowledge, or abilities.

1. True
2. False

 

34. Which of the following is not true regarding the role of HRM in new employee orientation?
    1. HRM plays a major coordinating role in new-employee orientation.
    2. HRM should not be involved as a participant in the orientation program. The new employee orientation should be done by the new employee’s supervisor.
    3. Once a job offer is accepted, HRM should instruct the new employee when to report to work.
    4. HRM should spend some orientation time addressing what assistance it can offer to employees in the future.
    5. HRM must be prepared to answer questions that the new employees may have about company benefits.

 

1. Which of the following is not true regarding employee training?
   1. It focuses on future jobs in the organization.
   2. It is present-day oriented.
   3. It focuses on individuals’ current jobs.
   4. It is a learning experience.
   5. It aims at enhancing the skills and abilities that employees need to immediately perform their jobs.

 

1. Compare employee development to employee training.

1. Training focuses on existing work groups. Development focuses on work group formation.
2. Development is used for indoctrination. Training is required for metamorphosis.
3. Training focuses on current job skills. Development focuses on personal growth.
4. Training is Intranet-based. Development uses Internet technology.
5. Training is more complex than development.

 

1. Which of the following is not true regarding career development in today’s contemporary organizations?
   1. Employees are responsible for managing their careers.
   2. Organizations have an obligation to manage their employees’ careers
   3. Organizations’ responsibility is to build employee self-reliance.
   4. Organizations’ responsibility is to help employees maintain their marketability through continual learning.

1. Organizations should provide support so employees can continually add to their skills, abilities, and knowledge.

 

38. A deliberate mentor process for management development provides all of the following advantages to an organization except
    1. vouches for managerial candidates.
    2. makes appropriate introductions.
    3. encourages innovation.
    4. answers for the managerial candidate at the highest levels of the organization.
    5. guides the candidate through the system.

 

39. The primary purpose of performance appraisal systems is to let employees know their pay raises.

1. True
2. False

 

40. Performance management systems are used to provide
    1. motivation, maintenance, and quality.
    2. feedback, development, and documentation.
    3. production and innovation.
    4. technology and training.
    5. guidelines, guarantees, and goals.

 

41. Which of the following is not an appraisal method that uses relative standards?
    1. Group-order ranking
    2. Individual ranking
    3. Paired comparison
    4. Forced-choice appraisal
    5. Forced ranking

 

1. Sometimes, managers evaluate employees based on the way they (the managers) perceive themselves. How is this type of error called?
   1. Leniency error
   2. Halo error
   3. Central tendency error
   4. Similarity error
   5. Attribution error

 

43. Which of the following is a benefit of using multiple raters?
    1. It is less expensive for the company.
    2. It forces managers to rank employees.
    3. It requires the use of behavior-based measures.
    4. It increases the probability of attaining more accurate performance appraisals.
    5. It makes the job of the appraiser easier.

 

44. Only the financial types of employee rewards are designed to assist in maintaining employee commitment.

1. True
2. False

 

45. Job evaluation is the process whereby an organization systematically establishes its compensation program.

1. True
2. False

 

46. Which of the following is not an intrinsic source of employee motivation?
    1. Increased responsibility
    2. Pay raise
    3. Increased employee autonomy
    4. Tasks organized to allow individuals to complete activities
    5. Performance feedback

 

47. Which of the following is not a performance-based financial reward?
    1. Piecework
    2. Labor market adjustment
    3. Commission
    4. Performance bonuses
    5. Merit pay plans

 

48. The cost of employee benefits to organizations has remained stable over the last thirty years.

1. True
2. False

 

49. Today, benefit and service offerings add nearly _________ to an organization payroll costs.
    1. 20%
    2. 30%
    3. 40%
    4. 50%
    5. 60%

 

50. Which of the following is not a legally required benefit?
    1. Paid time off
    2. Social Security
    3. Unemployment compensation
    4. Workers’ compensation
    5. Unpaid family and medical leave

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