Engineering Management subject: Quality and performance mangement

Engineering Management subject: Quality and performance mangement

Background Your organisation is now under new leadership. This new leadership is determined for your organisation to attain world class excellence. You have been nominated to be in charge of a taskforce with the ultimate responsibility for: 1. Explaining to the new leadership on how Total Quality Management (TQM) would enable the organisation to develop better business functions/operations thus achieving world class excellence. 2. Stating one of the outstanding quality problems you are now facing in your current role (as a function/department head), and explaining its background, causes, needs and justification for taking business improvement actions (in the context of quality). 3. Examining the predominant organisational culture, and identify ways to promote a more open, vibrant and quality focused culture thus creating a cooperative and productive work environment conducive to all the stakeholders. 4. Revisiting the organisation’s Vision and Mission statements in order to reflect your on-going commitment to quality – propose alternatives to existing statements and provide justifications. 5. Recommending a benchmarking exercise whereby ANYof the following is achieved in due course: a. investment in newer technologies/programs that reduce cost and increases efficiency; b. considering customer’s requirement before anything else. Customer requirements drive the process management system and performance measures, OR c. treating suppliers as partners because long-term and mutually beneficial relationship will create long-lasting relationships. The objective of the benchmarking exercise is threefold: i) to fully understand the current state of (point a, b, OR c) domain, ii) to identify what and how to benchmark, and iii) to be able to measure the success of the recommended benchmarking exercise. Assignment Task In your report, you will need to: 1. Describe the purpose of the assignment Task. 2. Provide an overview of the organisation, product/service, clients, and any other critical information. 3. Capture the above-listed five points in a well-written report to guide the new leadership in making more confident decisions for the purpose of providing strategic direction for the organisation.

Background

Your organisation is now under new leadership.  This new leadership is determined for your organisation to attain world class excellence. You have been nominated to be in charge of a taskforce with the ultimate responsibility for:

1. Explaining to the new leadership on how Total Quality Management (TQM) would enable the organisation to develop better business functions/operations thus achieving world class excellence.
2. Stating one of the outstanding quality problems you are now facing in your current role (as a function/department head), and explaining its background, causes, needs and justification for taking business improvement actions (in the context of quality).
3. Examining the predominant organisational culture, and identify ways to promote a more open, vibrant and quality focused culture thus creating a cooperative and productive work environment conducive to all the stakeholders.
4. Revisiting the organisation’s Vision and Mission statements in order to reflect your on-going commitment to quality – propose alternatives to existing statements and provide justifications.
5. Recommending a benchmarking exercise whereby ANYof the following is achieved in due course:
   1. investment in newer technologies/programs that reduce cost and increases efficiency;
   2. considering customer’s requirement before anything else. Customer requirements drive the process management system and performance measures, OR
   3. treating suppliers as partners because long-term and mutually beneficial relationship will create long-lasting relationships.

 

The objective of the benchmarking exercise is threefold: i) to fully understand the current state of (point a, b, OR c) domain, ii) to identify what and how to benchmark, and iii) to be able to measure the success of the recommended benchmarking exercise.

Assignment Task

In your report, you will need to:

 

1. Describe the purpose of the assignment Task.
2. Provide an overview of the organisation, product/service, clients, and any other critical information.
3. Capture the above-listed five points in a well-written report to guide the new leadership in making more confident decisions for the purpose of providing strategic direction for the organisation.

Marking Scheme

1. Please ensure that your topic content demonstrate a thorough knowledge of the materials covered in the lectures.

• You need to address the above requirements in a coherent report format with typical headings supporting the report’s beginning, body and conclusion.

2. The marks will be allocated as follows:
   • 80% allocated to Content: your effort in demonstrating knowledge and application of relevant concepts covered in the lectures, appropriateness of how you are addressing the above listed task/point requirements and the use of relevant literature in support of your work.
   • 20%allocated to Presentation: clarity of expression and figures, grammar, spelling, etc.

• Assignment size: No more than 12A4 pages (excluding cover page and list of references).

 

Is this the question you were looking for? If so, place your order here to get started!