Discuss what follow-up recommendations you would make internally to the company to improve the customer experience in the future and why.

For this assignment, you will be posting your response to the checklist items in a textbox that is private between you and the instructor.
In this assignment, you have the opportunity to apply what you practiced in the learning activity and the discussion regarding customer building strategies. Read the blog message and respond appropriately using your CSR toolbelt to resolve the customer service issues.
Read the following message that was posted recently on the Cortis Handbags blog by an unhappy customer.
Posted by: notsohappycustomer date: 6/12/2020
I have been a customer of Cortis Handbags for several years. I went to the mall to shop for a bag this weekend with my family as I need one for business travel next week. But that store has closed. So I went online to shop your company website but had some problems finding the features I want. What do I do now?
Checklist:
Identify the life stage based on your CSR toolbelt.
Using the CSR toolbelt strategies, define the customer service problem.
Discuss what you would do to address the customer’s problem promptly and the rationale behind your decisions.
Discuss what follow-up recommendations you would make internally to the company to improve the customer experience in the future and why.
Access the Journal grading rubric located in the Course Resources area.

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