Discussion 1: “Strategic Role of Employees”

• Select a company that you believe uses its employees to achieve a competitive advantage. Discuss how the employees effectively execute the strategy and how the company can sustain this position over time.

Discussion 2: “Shangri-La Hotel”

• Assess how employee training and development impacted Shangri-La Hotel strategy to “Delight Customers Each and Every Time.”
• Evaluate whether or not Shangri-La Hotels’ heavy investment in employee development yields a profitable return to the company.
• Evaluate Shangri-La Hotel at maintaining service quality in the expanded markets and suggest what it may have done differently in high-wage counties.