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CHAPTERS DECIDING THE COURSE OF ACTION SUMMARY One of the unique features of each of the K.T. strategies is the way they are able to display the data. In each case, with the KTSA, KTPA, KTDA, and KTPPA, you fill out a table and then analyze the data in that table in order to reach a decision. SITUATION APPRAISAL Timing Trend Impact Next Process Problems (H, M, L) (H, M, L) (H, M,L) (KTPA, KTDA, KTPPA) 1. 2. 3. PROBLEM AN Is Is Not Di What Where When Extent DECISION AN Alternative Solution A Musts 1. 2. Go Go Wants Weight Rating Score 1. 2. Total A = POTENTIAL PROBL Potential Problems Possible Causes A. 1. 2. B. 1. 2. Copyright Kepner—Tregoe, Inc., 1994. Reprinted wi ExE~ WE
TECH 331 – Technology Problem Analysis & Design II Homework 10 Assignment: Select a business of your own choosing (restaurant, deli, bakery, print shop, hardware store, or other business) and get approval from the manager/owner to determine the problems faced by the employees. Select two problems, analyze, generate, and evaluate potential solutions for each problem. Use the appropriate K.T. methods as covered in Chapter 8 in our textbook, “Strategies for Creative Problem Solving” (general summary on page 214) and include them in the turned in homework. Include an introductory paragraph detailing the type of business that you chose and how many problems that you uncovered. You may do this assignment in Word or Excel. For the two problems, you must create a K.T. Situation Analysis for both problems. Then depending on the problem, you must do the appropriate K.T. method for the next action for each problem. Formatting: -Use black text only. -Text size needs to be 12 point size. -Margins on the document should be 1’’ on all sides. -The following name block should appear in the upper right of your document: Your Name TECH 331 –Technology Problem Analysis II December 4, 2013 -Title of your document is “Homework 10.” -Please spell check and proofread your work. -Please add page numbers to your…